Privacy Policy
Last updated October 5, 2026.
Definitions
Personal Data
any information relating to an identified or identifiable natural person.
Processing
any operation or set of operations which is performed on Personal Data or on sets of Personal Data.
Data subject
a natural person whose Personal Data is being Processed.
Child
a natural person under 16 years of age.
We/us
SapienceS2P Ltd.
Data Protection Principles
We promise to follow the following data protection principles:
- Processing is lawful, fair, transparent. Our Processing activities have lawful grounds. We always consider your rights before Processing Personal Data. We will provide you information regarding Processing upon request.
- Processing is limited to the purpose. Our Processing activities fit the purpose for which Personal Data was gathered.
- Processing is done with minimal data. We only gather and Process the minimal amount of Personal Data required for any purpose.
- Processing is limited with a time period. We will not store your personal data for longer than needed.
- We will do our best to ensure the accuracy of data.
- We will do our best to ensure the integrity and confidentiality of data.
Data Subject’s Rights
The Data Subject has the following rights:
- 1Right to information – meaning you have to right to know whether your Personal Data is being processed; what data is gathered, from where it is obtained and why and by whom it is processed.
- 2Right to access – meaning you have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your Personal Data gathered.
- 3Right to rectification – meaning you have the right to request rectification or erasure of your Personal Data that is inaccurate or incomplete.
- 4Right to erasure – meaning in certain circumstances you can request for your Personal Data to be erased from our records.
- 5Right to restrict processing – meaning where certain conditions apply, you have the right to restrict the Processing of your Personal Data.
- 6Right to object to processing – meaning in certain cases you have the right to object to Processing of your Personal Data, for example in the case of direct marketing.
- 7Right to object to automated Processing – meaning you have the right to object to automated Processing, including profiling; and not to be subject to a decision based solely on automated Processing. This right you can exercise whenever there is an outcome of the profiling that produces legal effects concerning or significantly affecting you.
- 8Right to data portability – you have the right to obtain your Personal Data in a machine-readable format or if it is feasible, as a direct transfer from one Processor to another.
- 9Right to lodge a complaint – in the event that we refuse your request under the Rights of Access, we will provide you with a reason as to why. If you are not satisfied with the way your request has been handled please contact us.
- 10Right for the help of supervisory authority – meaning you have the right for the help of a supervisory authority and the right for other legal remedies such as claiming damages.
- 11Right to withdraw consent – you have the right withdraw any given consent for Processing of your Personal Data.
Data We Gather
Contact form
Your first and last name, email address, phone number (optional), your message, and which regional site you used (UK, Germany or India). We use this to reply to your enquiry.
Booking a call
Your name, email address, company, any notes you add, and the date, time and time zone you choose. We use this to hold the meeting and send you a confirmation, and the consultant you booked receives a copy.
Chatbot
Your questions are sent to our AI provider to generate answers. We do not store the conversation. If you choose to leave your email for a consultant to follow up, we keep that email and your last question.
How you found us
When you send an enquiry, book a call or leave your email in the chatbot, we record the page you first landed on and the site or campaign link that brought you here (for example a LinkedIn post or an event QR code). This helps us understand which of our activities are useful.
Website analytics (only with your consent)
If you accept analytics cookies, Google Analytics records which pages you view, how you arrived, your approximate location (country and city, derived from your IP address), and your device and browser type. It does not tell us who you are. If you reject them, none of this is collected.
Information from our partners
We gather information from our trusted partners with confirmation that they have legal grounds to share that information with us. This is either information you have provided them directly with or that they have gathered about you on other legal grounds.
Publicly available information
We might gather information about you that is publicly available.
How We Use Your Personal Data
We use your Personal Data in order to:
- provide our service to you. This includes for example registering your account; providing you with other products and services that you have requested; providing you with promotional items at your request and communicating with you in relation to those products and services; communicating and interacting with you; and notifying you of changes to any services.
- enhance your customer experience;
- fulfil an obligation under law or contract;
We use your Personal Data on legitimate grounds and/or with your Consent.
Contractual obligations
- to identify you;
- to provide you a service or to send/offer you a product;
- to communicate either for sales or invoicing;
Legitimate interest
- to send you personalized offers (from us and/or our carefully selected partners);
- to administer and analyse our client base (purchasing behaviour and history) in order to improve the quality, variety, and availability of products/services offered;
- to conduct questionnaires concerning client or employee satisfaction;
With your consent
- to send you newsletters and campaign offers (from us and/or our carefully selected partners);
- for other purposes we have asked your consent for;
As long as you have not informed us otherwise, we consider offering existing and potential clients products/services that are similar or same to your purchasing history/browsing behaviour to be our legitimate interest.
We Process your Personal Data in order to fulfil obligation rising from law and/or use your Personal Data for options provided by law. We reserve the right to anonymise Personal Data gathered and to use any such data. We will use data outside the scope of this Policy only when it is anonymised. We save your billing information and other information gathered about you for as long as needed for accounting purposes or other obligations deriving from law, but not longer than 2 years.
How long we keep website enquiries
Contact form enquiries, chatbot follow-up requests and call bookings are deleted automatically 24 months after they are received. Google Analytics data is kept for 14 months. You can ask us to delete your details sooner at any time.
We might process your Personal Data for additional purposes that are not mentioned here, but are compatible with the original purpose for which the data was gathered. To do this, we will ensure that the link between purposes, context and nature of Personal Data is suitable for further Processing; that the further Processing would not harm your interests; and that there would be appropriate safeguard for Processing. We will inform you of any further Processing and purposes.
How We Secure Your Data
We do our best to keep your Personal Data safe. We use safe protocols for communication and transferring data (such as HTTPS). We use anonymising and pseudonymising where suitable. We monitor our systems for possible vulnerabilities and attacks. This includes monitoring our website and IT systems for security breaches including key notifiers of an impending security incident.
Even though we try our best we can not guarantee the security of information. However, we promise to notify suitable authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur. If you have an account with us, note that you have to keep your username and password secret.
Children
We do not intend to collect or knowingly collect information from children. We do not target children with our services.
Contact Information
Data Protection Officer
If you have any questions regarding Processing your Personal Data, your rights regarding your Personal Data or this Privacy Policy, contact our Data Protection Officer Vikash Kumar at vikash@sapiences2p.com.
Supervisory Authority
- Website: ico.org.uk
- Email: international.team@ico.org.uk
- Phone: +44 1625 545 745
We reserve the right to make change to this Privacy Policy. Last updated October 5, 2026.
Questions about your data?
If all you want to do is access or delete your personal information, get in touch and our team will handle your request.
Contact us